Delivery & Shipping

Your Order & Delivery

At Shop Signs Direct, many of our products are manufactured or customised specifically for each order. Dispatch times can therefore vary depending on the type of product, size, quantity and level of customisation required.

Where an estimated production or dispatch time is shown on the product page, this should be used as a guide. We always aim to manufacture and dispatch orders as quickly as possible while maintaining the quality of our products.

Shipping & Tracking

Once your order has been completed and is ready for dispatch, it will be carefully packaged to help protect it during transportation.

We use a range of trusted delivery services depending on the size, weight and destination of your order. Where tracking is available, tracking information will be provided once your order has been dispatched.

Please note that larger signs, oversized items or unusually shaped packages may require a specialist courier service.

Shipping Costs

Delivery charges are calculated based on factors including the size, weight and destination of your order.

Shipping charges include the cost of packaging and transportation. We take particular care when packaging signs, acrylic products and other items that may be vulnerable to damage during transit.

Where possible, we recommend purchasing all required items within a single order to help reduce unnecessary delivery costs.

Multiple Orders

Orders placed separately may be processed and dispatched separately and may therefore incur individual delivery charges.

If you have recently placed more than one order and would like us to combine them, please contact us as soon as possible. Where practical and provided the orders have not already been packed or dispatched, we will do our best to combine them.

Delivery Times

Courier delivery times begin after your order has been manufactured and dispatched.

Any delivery estimates provided by Shop Signs Direct or the courier are estimates and may occasionally be affected by circumstances outside our control, including courier delays, adverse weather, public holidays or other transportation disruptions.

Receiving Your Order

We recommend checking your package when it arrives. If there is any obvious damage to the outer packaging, please photograph the packaging before opening it.

If an item has been damaged during delivery, please contact us as soon as possible and provide photographs of:

• The outer packaging

• The shipping label

• Any internal packaging

• The damaged item

This information helps us investigate the issue with the delivery company and resolve the matter as quickly as possible.

Carefully Packaged

We understand that signs and fabricated products need extra protection during transportation. All orders are packaged appropriately for their size and type, with particular attention given to fragile products such as acrylic lettering, printed panels and custom-made signage.

If you have any questions about delivery, production times or shipping costs, please contact Shop Signs Direct before placing your order and we'll be happy to help.