Terms & Conditions
These Terms & Conditions apply to purchases made from Shop Signs Direct. By placing an order with us, you agree to the terms set out below.
1. Orders
Please check all product details, sizes, quantities, colours, spelling and other specifications carefully before placing your order.
For customised or made-to-order products, customers are responsible for checking and approving any measurements, wording, artwork or specifications supplied to us.
Once production of a custom order has started, changes may not be possible.
2. Custom, Personalised & Made-to-Order Products
Many of our signs and products are manufactured specifically to the customer's requirements.
Products that are made to order, personalised, manufactured to specific dimensions, printed with customer-supplied artwork, engraved, cut or otherwise customised cannot normally be cancelled or returned simply because the customer has changed their mind.
Once production has started, payments for custom or personalised work are therefore non-refundable, except where the goods are faulty, damaged, incorrectly supplied or where the customer otherwise has a statutory right to a refund or remedy.
Customers should carefully check all dimensions, spelling, colours, artwork and specifications before approving or placing a custom order.
3. Standard / Non-Customised Products
For standard products purchased online by consumers, customers may have the right to cancel their order within 14 days of receiving the goods, in accordance with applicable UK consumer law.
The customer must notify us within the applicable cancellation period if they wish to return an eligible standard product.
Returned products should be kept in good condition and, where reasonably possible, returned with their original packaging and accessories.
The customer may be responsible for the cost of returning unwanted goods unless the product is faulty, damaged or incorrectly supplied.
Where a return is outside the customer's statutory cancellation rights but we agree, at our discretion, to accept the return, a 20% administration and restocking charge may apply.
This does not affect the customer's statutory rights.
4. Faulty, Damaged or Incorrect Products
The exclusions relating to custom-made products and change-of-mind returns do not affect your statutory rights.
If an item arrives damaged, faulty or significantly different from what was ordered, please contact us as soon as possible.
We may request photographs showing the product, packaging and shipping label so that we can investigate the issue.
Depending on the circumstances and your statutory rights, we may offer a repair, replacement or refund.
5. Customer-Supplied Measurements
Where products are manufactured using measurements supplied by the customer, it is the customer's responsibility to ensure those measurements are correct.
Shop Signs Direct cannot accept responsibility where a product has been manufactured correctly according to the measurements supplied but does not fit because incorrect measurements were provided.
6. Artwork, Spelling & Design Approval
Customers are responsible for checking any artwork or proof provided before approving production.
This includes checking:
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Spelling and grammar
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Telephone numbers and contact details
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Sizes and dimensions
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Colours
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Logos and images
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Layout and positioning
Once artwork has been approved and production has started, Shop Signs Direct cannot normally provide a refund or free replacement for errors that were present in the approved artwork.
7. Colours & Materials
We make every reasonable effort to represent colours and materials accurately.
However, colours displayed on computer monitors, tablets and mobile devices may vary from the finished physical product.
Minor variations in colour, finish, material or manufacturing tolerances are not necessarily considered defects.
8. Delivery
Production and dispatch times shown on our website are estimates unless specifically stated otherwise.
Delivery times quoted by couriers are also estimates and may occasionally be affected by circumstances outside our control.
Please refer to our Delivery & Shipping page for further information.
9. Prices & Payment
All prices are displayed in the currency shown on our website.
Payment must be made using one of the payment methods available during checkout.
We currently accept secure payments through PayPal and Stripe.
An order may not enter production until the required payment has been successfully received.
10. Customer-Supplied Artwork & Intellectual Property
Where a customer supplies a logo, photograph, design, trademark or other artwork for reproduction, the customer confirms that they have permission or the appropriate rights to use that material.
The customer accepts responsibility for claims resulting from unauthorised use of intellectual property supplied by them.
11. Cancellation by Shop Signs Direct
We reserve the right to cancel an order where we are unable to manufacture or supply the requested product, where there has been an obvious pricing or product-description error, or where circumstances outside our reasonable control prevent us from completing the order.
Where we cancel an order that has already been paid for and no alternative arrangement has been agreed, the appropriate payment will be refunded.
12. Statutory Rights
Nothing in these Terms & Conditions is intended to exclude or restrict any consumer rights that cannot legally be excluded under UK law.
13. Contact Us
If you have any questions about an order, cancellation or return, please contact us before returning any products.
Shop Signs Direct
Unit M Pape Mill Road
Cardiff
CF11 8DH
United Kingdom
Email: info@shopsignsdirect.com
14. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes will be subject to the applicable jurisdiction of the courts of England and Wales, while preserving any mandatory rights available to consumers.